FAQ
Why is myBrewerytap different to any other retail beer site/club?
In most cases* when you place an order on myBrewerytap you are placing an order directly with the brewery for its products. The brewery has control over its site content, images and pricing. myBrewerytap simply processes your payment and arranges your shipping on behalf of the brewery. Its this unique way of putting you directly in touch with the brewery which makes myBrewerytap different! *please note: we hold stock of a small number of breweries products, as a result some beers are not available for direct collection.
What are your delivery charges?
myBrewerytaps standard* delivery rate is £5.99 per consignment of 12 bottles. * non standard rates apply for hard to reach areas such as Highlands and Islands and are listed below. Northern Ireland £10.00 Isle of Man £12.00 Scottish Islands & IV40/54 £12.00 Channel Islands / Scilly Isles £16.00 Southern Ireland £16.00 We are currently investigating overseas shipping charges and hope to be able to offer this service shortly. Please note that these 'hard to reach' areas are also subject to longer delivery times.
What's a polypin?
A polypin (also known as 'bag in box') is a beer container consisting of a plastic bag in a rigid cardboard box, and a dispensing tap. Polypins typically come in 10l litre (approx 18 pints) and 20 litre (approx 36 pint size). Beer sold in polypins usually still contains brewers yeast and should be left to settle overnight before drinking. As with bottled beer, it is best kept below room temperature; the optimum drinking temperature being between 12º and 14º. Please note the phrase 'pin' is sometimes also used to describe a 4.5 gallon cask.
When will I get my beer?
After you have placed your order you will receive your order within 5 working days.
How can I tell what the beer will taste like?
Everyone has different tastes but we ensure that each beer shown on the website has tasting notes provided by the brewery in its product description to help you make your purchase. We provide tasting notes with our mixed brewery cases, and you can also check the reviews on each product for ratings and comments from drinkers who have tried the beer.
How long will the beer last in Polypin?
As a general rule though and to be sure the beer is in good condition, an unopened polypin will last three to four weeks, once opened the beer will be best if consumed within a week. Please bare in mind that the beer in a polypin is likely to still contain brewers yeast and so should be left to settle for 24 hours before drinking. Please also remember to store the polypin in a cool place out of direct sunlight
Does myBrewerytap deliver on Saturdays or Sundays?
Unfortunately we cannot deliver on a weekend. Please bare this in mind when expecting your delivery.
What temperature is my beer best to drink at?
The best temperature to serve Real Ale at is widely held to be between 12º and 14º centigrade. Colder than this and the subtle flavours of the beer will me masked. Any warmer and the beer will lose some of its sparkle due to the natural carbon dioxide being driven out. This is the commonly held opinion, however its your beer and you should drink it how you like it.
Who do I contact if I have a query?
Please call our customer services on 0800 68 99 100 or email customerservices@mybrewerytap.com
What if there is a problem with the quality of my order?
Peoples tastes vary and while we can't ensure every bottle you purchase will be to your taste we do promise that each bottle will arrive in perfect condition. If for any reason you are unhappy with the quality of the beer you have received, please contact our customer services at customerservices@mybrewerytap.com or on 0800 68 99 100 and we'll endeavour to replace your beer.
How is alcohol strength measured?
In Europe, beer strength tends to be measured on the basis of the fermentables in the wort. Until recently, Britain used OG (original gravity), which is 1000 times the ratio of the wort gravity to that of water. Thus a beer with an OG of 1040 was 4% more dense than water, the density coming from dissolved sugars. You can generally take one tenth of the last two digits to estimate the percentage alcohol by volume once the dissolved sugars are fermented. In the example used, the abv would be approximately 4% (40/10 = 4%) Currently, British beer is being taxed on its actual % ABV rather that the older OG so you'll often find both displayed. Continental Europe tends to uses degrees Plato. In general, the degrees Plato are about one quarter the last two digits of the OG figure. Hence, in our example above, the beer would be 10 degrees Plato. To get the expected alcohol by volume, divide the degrees Plato by 2.5.
Will you be adding more breweries to the service?
Yes we are adding you new breweries on a weekly basis. if you have a favourite beer or brewery you'd like us to stock let us know by filling in the "Help Us Improve" form on the site.
Why has my beer got "bits" in it?
This is brewers yeast which is added to the beer during bottling. Known as "bottle conditioning" this process enables the beer to go through a secondary fermentation process in the bottle which adds extra flavour, carachter and sparkle to the beer. Bottle conditoned beers should be allowed time to settle before pouring. We also reccommend that you take extra care while pouring so as not to disturb the sediment and advise that you leave the last half inch of beer in the bottle.
Is your payment system safe?
Yes. We use SagePay and transactions are taken through a secure server. For more information on SagePay security standards please visit their website http://www.sagepay.com/about_us.asp
Can I track my delivery with your courier?
You can log on to the website and go to ‘myAccount’ which will show you the order status.
How can I pay?
We accept credit and debit cards (Visa Credit Card, Mastercard, Visa Debit Card, Maestro Debit Card)
What is "Real Ale"?
"Real Ale is a name for draught (or bottled) beer brewed from traditional ingredients, matured by secondary fermentation in the container from which it is dispensed and served without the use of extraneous carbon dioxide"....from CAMRA's handbook.
Why do the prices differ from brand to brand?
All the beer prices on myBrewerytap are set by the brewery concerned. Obviously each brewery will have different overheads associated in the production of their beer. Also beer is subject to excise duty for the amount of alcohol it contains (so the stronger the beer the more the brewery has to pay the government in duty).
Do you have a minimum order?
Your order must be at least 1 case of 12 bottles or 1 Polypin.
How long will the bottled beer last?
Each bottled beer will have the best before date on each label.
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myBrewerytap of Linq Consulting Ltd Registered Office: 16 St Marys Road, Leatherhead, Surrey, KT22 8EY.
Registered in England and Wales. Company registration number: 5090848. VAT number: 855 5196 94